Instore Covid-19 Policy
We are looking forward to re-opening our stores from the 15/6/20 in line with Government guidance.
As we are operating on shorter opening hours and fewer days, please do check the website for current opening times here
When visiting us please observe the following guidance:
- Please wear a mask or face covering
- Remove any gloves and sanitise your hands on entering the shop
- Please observe distancing guidelines in the shop
For your comfort and safety while browsing we will be limiting customers to 2 at a time in each shop and asking you to respect social distancing and remain 2m away from other customers or staff.
There will be clear screens at our till points and we would also request that you pay by contactless card where possible.
We do have a fitting room available if you would like to try on in store.
Any items which have been tried on, or returned items will be rested for 72 hours and sanitised prior to returning to stock.
If you would prefer to try garments on at home we are offering a 14 day returns policy on all full price merchandise or 7 days on sale items.
There is also an appointment service available at our Spitalfields shop which can be booked here
If you would like to have a styling appointment with Kate or Sarah to see a selection we put together for you, or to see items that you have seen online in more detail we are happy to set up a virtual appointment via WhatsApp or Facetime video call - please drop us an email here.
Stay safe and we look forward to seeing you in store soon.
The health and safety of all our staff and customers is our absolute priority and we would like to re-assure you that we have taken every care to pack your order in a hygienic and safe manner.
We are handling all orders and packaging with gloves and all items are being pre steamed prior to packing. Only one person working alone will handle your order.
Should you wish to return a purchase please send all returns to our Columbia Road shop:
98 Columbia Road
London E2 7QB
Our returns policy can be viewed on our website here